Then delete the folders including Media Cache, Media Cache Files, Team Projects Cache, and Peak Files. - You can manually delete all the cache files, go to the folder "C:\Users\\AppData\Roaming\Adobe\Common" on PC or Mac HDD > users > Library > Application support > Adobe > Common.- Open up the Preferences tab in Premiere Pro > go to Media Cache > click the Delete button to remove all of the temporary files for the project. This will delete files that are not using by Premiere now.Some users have bought the missing audio back to Premiere Pro by deleting all the cache files. Once converted, you can import the video and get the audio back in Premiere Pro.Select an output format like MP4, and then start to convert.Run the converter, load the unsupported videos to the converter.Free download the converter on your computer ( Windows version or Mac version).It can easily and fast convert videos like MKV, AV1, MTS, into any of the long-list Premiere supported formats. Here we use WinX HD Video Converter Deluxe. You may find a video transcoder easily online. You can fix this by transcoding the video to one of Premiere Pro supported formats with a third-party tool. If the codec or format (for example, MKV videos, AV1 codec) is not listed in the supported file formats list or the file does not have a proper folder structure, the Premiere has trouble to access the audio and therefore you will see no audio playback or rendering in Premiere Pro. If your videos in MP4, MOV, AVI, MKV has no audio importing to Premiere Pro CC, check if the imported file contains any codec not supported by Premiere Pro. Convert the Incompatible Formats or Codecs Don't forget to check the master volume panel and check if you've clicked the yellow S button by chance. You can do it with the button on the timeline. In fact, many users have successfully fixed Premiere Pro no sound errors by soloing each audio track and then unsoloing it (or muting and unmuting). It can also cause audio missing errors in Premiere Pro. The Mute and Solo button is an easy way to temporarily silence all other tracks. Change the selected device to No Input or others.Open up the Preferences tab in Premiere Pro > go to the Audio Hardware tab > Default Input.If there are multiple devices connected, you can change the device and test the sound one by one. For example, you may change the Default Input in the Audio Hardware from Microphone to No Input. This often happens when someone switch between headphones and internal speakers frequently. Similarly, if the input audio devices is wrong, you will still get no audio in Premiere Pro timeline. Set it back to Adobe Desktop Audio or Adobe DV and you should hear the audio now. ![]()
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